1. Acceptance of Terms

These Terms of Service ("Terms") constitute a binding legal agreement between you ("Client," "User," or "You") and the operators of the service known as Tagless ("Provider," "we," "us," or "our"), a trading name of ChatVector Ltd.

By registering for an account, accessing, or using the Tagless platform (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company, business, or other legal entity (such as an Agency), you represent that you have the authority to bind such entity to these Terms.

2. Description of Service

Tagless is a software-as-a-service (SaaS) platform that provides lead attribution data by linking Google Ads click identifiers (GCLIDs) with lead interactions across multiple channels, including WhatsApp, web forms, email, and SMS. The Service allows users to track, qualify, and upload offline conversion events to third-party advertising platforms.

Beta Notice: You acknowledge that the Service is currently in a "Public Beta" phase. We do not guarantee that the Service will be error-free, uninterrupted, or fully compatible with all third-party platforms at all times.

3. User Obligations and Restrictions

3.1. Acceptable Use

You agree to use the Service only for legitimate business purposes. You are strictly prohibited from using the Service to:

• Send unsolicited mass messages ("spam") via any channel.
• Violate the WhatsApp Business Policy, WhatsApp Commerce Policy, Google Ads Policies, or any other applicable third-party platform policies.
• Harass, intimidate, or violate the privacy rights of any individual.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.

3.2. Platform Independence

Tagless is an independent tool that integrates with Google Ads, WhatsApp (Meta), and other third-party platforms. We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with Google LLC, Meta Platforms, Inc., or any other third-party platform provider.

Risk of Ban: You acknowledge that you are solely responsible for complying with the terms of service of Google, WhatsApp, and any other third-party platforms you connect. We are not liable if your advertising accounts, messaging numbers, or other third-party accounts are suspended, banned, or restricted due to your activities.

4. Agency and Client Management

If you use the Service as an Agency managing third-party accounts ("Clients"):

• You represent and warrant that you have obtained all necessary permissions and consents from your Clients to connect their accounts to Tagless.
• You agree that you are fully responsible for all activity that occurs under your account, including the actions of your Clients who are granted access to the Service.

5. Intellectual Property

• Our Rights: All rights, title, and interest in and to the Service (including our code, algorithms, designs, and documentation) remain the exclusive property of the Provider.
• Your Data: You retain all ownership rights to the data (including customer contact information and conversion data) that you process through the Service. You grant us a limited license to process this data solely to provide the Service to you.

6. Subscription and Billing (Merchant of Record)

6.1. Reseller

Our order process is conducted by our online reseller, Lemon Squeezy. Lemon Squeezy is the Merchant of Record for all our orders. Usage of the checkout page, payment processing, and tax collection is subject to Lemon Squeezy's Terms of Service and Privacy Policy.

6.2. Fees and Taxes

All fees are exclusive of taxes (such as VAT or GST). Lemon Squeezy serves as the reseller and is responsible for collecting and remitting these taxes based on your location.

6.3. Refunds and Cancellation

• Free Trial: We may offer a 14-day free trial. You may cancel your trial at any time before it expires to avoid being charged.
• No Refunds: Payments are non-refundable, except where required by applicable law.
• Cancellation: You may cancel your subscription at any time via the billing portal provided by Lemon Squeezy.

7. Disclaimers and Limitation of Liability

7.1. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7.2. ROI Disclaimer

We provide attribution data to assist in your marketing decisions. We do not guarantee any specific financial results, Return on Ad Spend (ROAS), or increase in sales.

7.3. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL.

7.4. Liability Cap

OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE INCIDENT GIVING RISE TO THE CLAIM.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Provider and its affiliates from and against any and all claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with: (i) your access to or use of the Service; (ii) your violation of these Terms; or (iii) your violation of any third-party right, including any Google, WhatsApp, or other platform policy.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Scotland and the United Kingdom. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Scotland. You expressly waive any objection to this jurisdiction based on venue or inconvenient forum.

10. Contact and Notices

For legal notices, support requests, or general correspondence, please contact us at:

Tagless (a trading name of ChatVector Ltd)
‍272 Bath Street, Glasgow, G2 4JR, Scotland, United Kingdom
Email: admin@tagless.ai

‍