These Terms of Use ("Terms") govern your access to and use of the website, application, and services (collectively, the "Services") provided by ChatVector Ltd, a company registered in Scotland (company number SC873882), trading as Tagless.ai ("Tagless", "we", "us", or "our").
Our registered office is at 5 South Charlotte Street, Edinburgh, EH2 4AN, United Kingdom.
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
1. Eligibility
You must be at least 18 years old and capable of forming a legally binding contract to use our Services. If you use the Services on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms.
2. Account Registration
To use certain features of our Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
3. Description of Services
Tagless provides a conversion tracking tool for Google Ads. The Services enable you to track leads from various channels including WhatsApp, forms, email, and SMS, and to sync verified conversion data back to your Google Ads account. The Services include a JavaScript tracking script installed on your website, a web-based dashboard for managing leads, and automated or manual synchronisation with Google Ads.
4. Acceptable Use
You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not use the Services to violate any applicable law or regulation, infringe the intellectual property or privacy rights of others, transmit malware or other harmful code, attempt to gain unauthorised access to our systems or other users' accounts, or interfere with the proper functioning of the Services.
5. Your Data
You retain ownership of all data you submit to or collect through the Services ("Your Data"). You grant us a limited licence to process Your Data solely for the purpose of providing the Services to you. We will handle Your Data in accordance with our Privacy Policy.
You are responsible for ensuring that your collection and use of data through the Services complies with all applicable data protection laws, including obtaining any necessary consents from your website visitors.
6. Google Ads Integration
The Services integrate with Google Ads via the Google Ads API. By using this integration, you also agree to comply with Google's terms of service and policies. We are not responsible for any changes Google makes to its APIs, services, or policies that may affect the functionality of our Services.
7. Subscription and Payment
Certain features of the Services require a paid subscription. Subscription fees are billed monthly in advance. All fees are quoted in US Dollars unless otherwise stated. You authorise us to charge your chosen payment method for the applicable fees.
We may change our fees at any time by giving you at least 30 days' notice. If you do not agree to the new fees, you may cancel your subscription before the new fees take effect.
8. Free Plan
We offer a free plan with limited features. We reserve the right to modify or discontinue the free plan at any time with reasonable notice.
9. Cancellation
You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial billing periods.
10. Intellectual Property
The Services, including all software, code, design, text, and graphics, are owned by ChatVector Ltd and are protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Services in accordance with these Terms.
11. Disclaimer of Warranties
The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.
12. Limitation of Liability
To the maximum extent permitted by law, ChatVector Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Services. Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you have paid us in the twelve months preceding the claim.
13. Indemnification
You agree to indemnify and hold harmless ChatVector Ltd, its directors, officers, and employees from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights.
14. Termination
We may suspend or terminate your access to the Services at any time if we reasonably believe you have violated these Terms, or if required by law. Upon termination, your right to use the Services ceases immediately. We will make Your Data available for export for a reasonable period following termination.
15. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or through the Services. Your continued use of the Services after such notice constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of Scotland. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the Scottish courts.
17. Contact
If you have any questions about these Terms, please contact us at legal@tagless.ai.